Return & Exchange Eligibility

You can request a return or exchange within 7 days of receiving your order, only if:

• The product is damaged or defective
• You received the wrong item
• The product is unused and in original condition

Items Not Eligible

We do not accept returns or exchanges in the following cases:

• Used or worn products
• Change of mind after delivery
• Incorrect size selection by customer

Return Process

To request a return or exchange, contact us with your order details:

• Email: info@headrise.pk
• Phone / WhatsApp: +44 7308 164978

Our team will guide you through the return process.

Refund Policy

Refunds are only issued in case of damaged or incorrect items.

• Refunds are processed after inspection of the returned product
• For Cash on Delivery orders, refunds may be issued via bank transfer or mobile wallet

Exchange Policy

Exchanges are available for eligible cases.

• Replacement product will be shipped after approval
• Exchange delivery time may vary depending on location

Delivery Issues

If your order is not accepted at delivery or remains unreceived, it may not be eligible for future Cash on Delivery orders.